Refund policy

Last Updated: January 2025

At SoloDesign, we strive to provide high-quality Framer X landing page templates ("Products") and excellent customer service. Due to the nature of digital goods, our returns and refunds policy is as follows:

1. Digital Products and Refunds

a. No Refunds
As our Products are digital and instantly delivered upon purchase, we do not offer refunds.
We encourage you to review the product details carefully before completing your purchase.

b. Exceptions
Refunds may only be granted under exceptional circumstances, such as:

• You were charged incorrectly due to a technical error.

• You did not receive access to the Product after purchase
  (e.g., failed delivery or technical issues on our end).

If you believe you qualify for an exception, please contact us at solodesignpro@gmail.com within 7 days of your purchase.

2. Exchange Policy
We do not offer exchanges for digital Products. If you encounter issues or require assistance with your template, contact us for support, and we will do our best to resolve the matter.

3. Customer Support
If you experience technical difficulties with our Products, we are here to help.
Contact our support team at solodesignpro@gmail.com for:

• Download issues

• Troubleshooting template errors

• General product inquiries

4. Responsibility of the Buyer
It is the buyer’s responsibility to:

• Review product descriptions and compatibility requirements prior to purchase.

• Ensure the Product meets your needs before completing the order.

We do not provide refunds for issues resulting from failure to review these details.

5. Changes to This Policy
We reserve the right to update this Returns Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our services after changes are made constitutes acceptance of the updated policy.

6. Contact Us
If you have any questions or concerns about this Returns Policy, please contact us at:
Email: solodesignpro@gmail.com